4uviz Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how 4uviz ("we", "us", "the Platform") collects, stores, uses and protects the personal information of players who use the 4uviz platform at https://4uviz.pro. It applies to all registered accounts, all deposit and withdrawal transactions processed in PKR, and all interactions with the platform including game sessions, support conversations and account settings changes.

Privacy is not a feature we bolt on after the fact — it is built into how 4uviz operates. Pakistan players trust us with their CNIC details, mobile wallet credentials and financial history, and that trust is something we take seriously. This document is written to be clear and practical, not padded out with legal language designed to obscure what we actually do with your data.

This policy should be read alongside the Terms and Conditions, which govern the broader relationship between you and 4uviz.

2 Data We Collect

The following categories of personal data may be collected when you register, verify, deposit or play on 4uviz:

We do not collect sensitive categories of data such as health information, political opinions or biometric data beyond the photograph used for CNIC identity matching during KYC.

3 How We Collect Your Data

Data is collected through the following channels:

• Account registration: When you sign up, you provide your name, email, mobile number and agree to our terms. This data is collected directly.
• KYC verification: You upload CNIC images and a selfie as part of the mandatory identity verification process before your first deposit.
• Deposits and withdrawals: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, transaction data is collected from your payment interaction and from the payment processor's confirmation.
• Platform usage: As you browse, play games or use account features, technical data is collected automatically by our platform systems.
• Support interactions: Conversations via live chat or email are recorded and stored to help resolve issues and improve service quality.
• Cookies and tracking technologies: See Section 7 for a full explanation of how cookies are used on 4uviz.

4 How We Use Your Data

4uviz uses your personal data for the following purposes:

• Account operation: To create and maintain your player account, process your login, record your preferences and allow you to deposit and play.
• Payment processing: To process deposits in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card — and to process withdrawal requests back to your registered payment account.
• Identity verification: To confirm that you are who you say you are, that you are at least 18 years of age, and that your payment methods are registered in your own name.
• Security and fraud prevention: To detect and investigate suspicious account activity, protect against unauthorised access, and identify patterns consistent with prohibited conduct as described in our Terms and Conditions.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to enforce deposit limits, self-exclusion periods and other responsible gaming tools you have activated on your account.
• Customer support: To respond to your queries, resolve account issues and process any complaints or disputes.
• Platform improvement: Aggregated, anonymised data about how players use 4uviz is used to improve game selection, fix technical issues and develop new platform features.
• Communications: To send you account-related notifications — security alerts, deposit confirmations, withdrawal updates — and, where you have opted in, promotional communications about bonuses or new games.

We do not use automated decision-making processes that have a significant legal or material effect on your account without human review. Automated flags — for example, a security alert triggered by a login from an unusual location — are reviewed by our team before any account action is taken.

5 Sharing Your Data

4uviz does not sell your personal data. We share data only where it is necessary to operate the platform and only with the categories of parties listed below:

• Payment processors: JazzCash, Easypaisa, Raast and partner banks receive the transaction data necessary to process your PKR deposits and withdrawals. They are not permitted to use this data for any purpose other than processing your payment.
• Identity verification providers: Third-party KYC service providers receive your CNIC images and selfie photograph to perform identity matching and age verification. These providers operate under strict data processing agreements.
• Fraud detection services: Technical data including IP addresses and device fingerprints may be shared with fraud detection partners to protect against account takeover and financial crime.
• Game providers: Third-party game suppliers receive your account identifier and session data to deliver game content and record game outcomes. They do not receive your full identity or payment details.
• Legal and regulatory authorities: Where required by applicable law or a valid legal process, 4uviz may disclose personal data to law enforcement or other authorities. We will only do so to the extent strictly required and will inform you where legally permitted to do so.

All third parties with whom 4uviz shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they are providing to 4uviz.

6 Payment Data and Financial Privacy

When you deposit or withdraw funds on 4uviz, your payment data is handled with particular care. 4uviz does not store your full card numbers, JazzCash PINs, Easypaisa passwords or Raast credentials on its own servers. Payment credentials are handled exclusively by PCI-DSS compliant payment processors who are responsible for the security of that data.

What 4uviz does retain is:

• The payment method type used (e.g. JazzCash, Easypaisa, bank transfer)
• The last four digits of a card or the partial mobile number associated with a mobile wallet, for display purposes in your transaction history
• Transaction amounts in PKR, timestamps, and transaction status
• The name registered to the payment account, to confirm it matches your verified 4uviz account name

This transaction history is retained for the period described in Section 8 and is used for dispute resolution, withdrawal processing and fraud prevention. You can view your full transaction history at any time from within your account dashboard.

7 Cookies and Tracking Technologies

4uviz uses cookies and similar tracking technologies to operate the platform, keep you logged in between sessions, remember your preferences and detect unusual access patterns that may indicate a security issue.

The main categories of cookies used on 4uviz are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account from cross-site request forgery attacks. These cannot be disabled without preventing you from using the platform.
• Functional cookies: Store your preferences such as your selected language, display settings and last-used payment method. These improve your experience but are not essential to platform operation.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, how long game sessions last. This data is used in aggregate and is not tied to your individual identity for marketing purposes.
• Security cookies: Used to identify and prevent fraudulent logins, detect bot activity and flag accounts attempting to create multiple registrations from the same device.

4uviz does not use third-party advertising cookies or retargeting pixels. You will not be tracked across other websites as a result of visiting 4uviz. You can manage cookie preferences through your browser settings, though disabling essential cookies will prevent normal platform use.

8 Data Retention

4uviz retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different data categories are as follows:

• Identity and KYC data: Retained for a minimum of five years from the date of account closure to comply with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping requirements.
• Gaming activity records: Retained for three years from the date of account closure, or longer if a dispute relating to those records is ongoing.
• Support communications: Retained for two years from the date of the conversation, unless they are relevant to an unresolved dispute.
• Technical and security logs: Retained for twelve months on a rolling basis, or longer if an active security investigation requires them.

Once the applicable retention period expires and there is no legal obligation or legitimate interest requiring continued storage, your data is securely deleted or irreversibly anonymised.

If you request account closure, your real-money balance will be returned and your account deactivated. Your data will be retained for the periods above before deletion — it will not be used for active platform operation after closure.

9 Data Security

4uviz implements a layered set of technical and organisational security controls to protect your personal data:

• Encryption in transit: All data exchanged between your browser or app and 4uviz servers is encrypted using TLS 1.2 or higher. This applies to login sessions, game play, deposit flows and support conversations.
• Encryption at rest: Sensitive personal data including identity documents and payment identifiers is encrypted at the storage level. Even in the event of a server breach, this data is not readable without the decryption keys.
• Access controls: Access to player personal data within 4uviz is limited to staff members who need it to perform their specific job function. Access is logged and reviewed regularly.
• Two-factor authentication: 4uviz offers and encourages two-factor authentication for all player accounts. Internal system access for platform staff requires multi-factor authentication as a mandatory control.
• Regular security reviews: Platform systems are subject to regular security assessments to identify and remediate vulnerabilities before they can be exploited.

10 Your Data Rights

As a 4uviz player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For identity data, corrections will require supporting documentation.
• Right to erasure: You can request that we delete your personal data. This right is subject to our legal retention obligations — we may not be able to delete data that we are required to retain under anti-money laundering or financial record-keeping rules. Where deletion is not possible for legal reasons, we will explain this clearly.
• Right to restrict processing: In certain circumstances, you can ask us to stop actively processing your data while a query or complaint is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where our processing of your data is based on your consent — for example, consent to receive promotional communications — you can withdraw that consent at any time through your account settings or by contacting support.

To exercise any of these rights, contact the 4uviz support team through live chat or via the email address shown in the footer. We will acknowledge your request promptly and aim to resolve it within 30 days. Complex requests may require additional time, in which case we will let you know.

11 Minors and Under-18 Protection

4uviz is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. The mandatory CNIC-based KYC verification process is designed specifically to confirm that all registered players meet the age requirement before any deposit is processed.

If 4uviz becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, no deposits will be processed and any data collected will be deleted following the closure process. Any funds deposited by a minor will be returned to the payment method used for deposit.

If you are a parent or guardian and believe that a person under 18 in your care has registered on 4uviz, contact our support team immediately so we can investigate and close the account.

12 Changes to This Privacy Policy

4uviz may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable obligations. When we make material changes, we will notify registered players through a notice displayed on the platform or by email to your registered address.

The "Last updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically, particularly before making a deposit or sharing new personal information with us.

Continued use of 4uviz after a policy update takes effect constitutes your acceptance of the revised policy. If you do not agree to the updated policy, stop using the platform and request account closure through the support team.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, get in touch with the 4uviz support team. Support is available 24 hours a day, seven days a week through the live chat feature on the platform, or by email at the address displayed in the footer of this page.

For data access or deletion requests, please include your registered account username and the email address associated with your account so we can locate your records quickly. We will acknowledge your request and respond within 30 days.

For responsible gaming support, self-exclusion requests or deposit limit changes, visit the Responsible Gaming page where all available tools are explained and accessible.